About Vicky Bikinis
Who is Vicky Bikinis?
Vicky Bikinis is a family owned business based in Amelia Island, Florida, USA. We are small, independent and intensely focused on customer support. We offer the best quality bikinis & swimsuits at inexpensive prices. We search sources around the world to offer our customers the best pricing possible. And every product is delivered without any shipping costs. We find overstocked items from major wholesalers and high quality, hand-crafted bikinis from small vendors. We have suppliers in the USA, China, Vietnam and other countries and deliver products with free shipping to (almost) every county in the world. Our focus on customer service, high quality bikinis & swimsuits and our reliability sets us apart from our competition.
If you have any questions about our products, policies, shipping or anything we sell please or email us now or contact us via our contact form here. We will answer you as promptly as possible … every answer is an opportunity to convince you how much we care about our customers and our business.
Free Shipping and tracking
We offer FREE SHIPPING WORLDWIDE with tracking. Products sold within the USA are shipped USPS and include tracking. Look for the ‘Expedited USA Delivery’ category for items available from USA Suppliers. USA supplied products, shipped to the USA or Canada are typically delivered within 5 to 7 days from the time you place your order. Product shipped from China are sent via ePacket and typically arrive in 12 to 23 days from placing your order. That includes deliveries to the USA, Canada, Australia, UK, Europe and some countries in South America. With ePacket, about 5 days after placing your order, we can provide tracking information. We monitor/track all open ePacket orders daily. Deliveries methods from other countries change frequently and details will be emailed when you place your order. Product available from other countries will be noted in the product description. The overwhelming majority of our products are supplied from the USA or China.
Returns & Refund Guarantee
Any product purchased through Vicky Bikinis is protected if the bikini or swimsuit you receive is not as described. We make sure that our product descriptions include several images of each bikini or swimsuit so that customers will know what they are purchasing. Many product descriptions include close-ups images of the fabric and stitching so you can assess what you are buying. We try to give you as much confidence as possible that what you are ordering is what you will receive. We screen suppliers to insure their products meet our level of quality. It is rare but, mistakes happen. You can submit refund requests up to 7 days after your order has been received. You will be responsible for shipping the product back to the country of origin. Returns must be in original condition with tags attached. Please ensure items have not been worn, washed, marked, altered or damaged. In some cases the return shipping cost may be almost as much as the refund. Please email us and describe any issue you have with your product. We are focused on keeping customers happy and may offer alternatives – please email us here-now if you are not satisfied with one of our products.
Buyer Remorse & Incorrect Sizes
Our guarantee does not include returning an item because you changed your mind. It most cases it does not include ordering the wrong size (there are some exceptions). Most of our product descriptions include a size guide and will say if the product fits ‘true to size’ or fits large/small for the size. If you have any doubts PLEASE contact us before you purchase. We will verify the sizing with the supplier and send you the details. Be sure to advise us of any coupons or discounts available when viewing the product so we can honor them after researching the product. If you are one of those people who often straddles two sizes, please contact us before purchasing. In some cases we can make special arrangements with suppliers to deliver both sizes. This may include a nominal fee or mailing instructions for the second suit after you determine which one fits best. Please email us here-now to inquire about a product’s size information.
However, if a product arrives and does not meet the our description or the supplier’s specializations, we will refund your purchase. Vicky Bikinis and our suppliers have a responsibility to deliver what is advertised.
Incorrect Addresses and Re-delivery
We are not responsible for orders deemed undeliverable by the courier or refused by the recipient. We will contact the customer via e-mail and offer to redeliver the package. All additional shipping charges for invalid shipping address will be at the expense of the customer. This also applies to packages refused by the recipient.
Lost or stolen deliveries
If your order’s tracking states “delivered” or “attempted delivery” and you have not received it, you must take this up with your local post office. Unfortunately, we have no control of packages once they are in the hands of the courier. Hence, we are not responsible for packages that state they have been successfully delivered even in the event you did not receive them. We will do our best to assist you with tracking information, but Vicky Bikinis can’t be held responsibility for packages that are lost or stolen after delivery.
What do we do with your information?
When you purchase from Vicky Bikinis, as part of the buying and selling process, we collect the personal information you give us such as your name, phone number, address and email address. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or exchange a purchase, you consent to our collecting it and using it for that specific reason only. We will never share or disclose your personal information with anyone. It will be used only by us for communication with you. Security note: Because we use PayPal’s express (Guest Checkout) we never have access to your credit card information. When you ‘checkout’ you are transferred to Paypal’s website to complete the transaction. PayPal collects the necessary information on their secure server and process it with industry leading encryption. In the event of a breach of our website, only your name, address, phone number and email address could be exposed.
How do I withdraw my consent?
After you provide your personal information, you may withdraw your consent for us to contact you at any time, by emailing us here-now or via our contact form here with Opt-out in the subject line.
In common with many websites, when you read, browse or download information from our website, we collect information such as the date and time of your visit to the website, the pages accessed, products viewed and products ordered. This data is only used for statistical reporting, website administration and maintenance & improvements. This information is used to enhance your shopping experience and the tweak the products we sell. The information is collected via a ‘cookie’ and use of our site provides express consent for the use of ‘cookies.’ Cookies do not provide information about you (name, address, email, etc.), they track the uses of our site by your ‘IP address’ which may change on each visit.